Traveler Redress Inquiry Program
The Department of Homeland Security’s Traveler Redress Inquiry Program (DHS TRIP) provides a single point of contact for people who have inquiries or seek resolution regarding difficulties they experienced during their travel screening at airports or train stations or crossing U.S. borders, including:
• Denied or delayed airline boarding;
• Denied or delayed entry into and exit from the United States at a port of entry; or
• Continual referral to secondary screening.
To initiate an inquiry, please log onto the DHS TRIP interactive website at www.dhs.gov/trip. You will be asked to describe your concerns and experiences and will be assigned a case number to help monitor the progress of your inquiry.
After filing online, you will be asked to provide supporting documentation within 30 days. DHS TRIP will process your request after the supporting paperwork is received. You may check the status of Customer Ser your request at any time through the DHS TRIP website.