Rhetoric and Practice of Reward Management by Rosario Longo - HTML preview

PLEASE NOTE: This is an HTML preview only and some elements such as links or page numbers may be incorrect.
Download the book in PDF, ePub, Kindle for a complete version.

Individuals leaving the organization for redundancy, disability, injury, death or statutory

retirement-related reasons before having completed the repayment as initially planned,

can exercise their options according to the sum of money they have saved. By contrast,

participants to the scheme who have left the business during the initial three-year period

of the granting of the option cannot exercise any option.

Employees who leave the organization after three years that the option has been

granted are allowed to exercise the agreed option only whether this circumstance is

provided for by the scheme rules and, in any case, according to the sum of money they

have saved in the special account (Postlethwaite, 2009).

Also in this case, employers should decide at the outset whether the participants to the

scheme who have decided to leave the concern can hold the business shares or

otherwise. The plans regulations should therefore include clear indications about how to

manage this type of situations and eventually include a provision requiring employees to

sell their shares within the business before leaving.

Advantages of save-as-you-earn plans for organizations

Save-as-you-earn plans offer employers the same benefits offered by share incentive

schemes in terms of employee identification, involvement and commitment. However,

these schemes are easier to implement and administer in comparison with share

incentive plans.

The employer’s tax benefits produced by these programmes relate to the circumstance

that the gains made by employees can be considered, to the extent of the corporate tax

calculation, as employer’s expenses (Postlethwaite, 2009).

Capital gains tax avoidance

Individual Savings Accounts - ISAs

Employees can avoid the payment of the capital gains tax by directly transferring the

shares hold on a share incentive scheme or a save-as-you-earn plan to an Individual

Savings Account (ISA). This capital gain taxes relief is actually subject to a financial limit;

337

Variable reward schemes

within the shares value limit, this will not be due on the transfer of the shares or on their

disposal in the individual savings account at a later time.

Personal and stakeholder pension schemes

In some circumstances, the shares owned by an employee can be directly transferred

from a share incentive plan or save-as-you-earn plan to a personal or stakeholder

pension scheme. However, whether employees should dispose of their shares and make

a gain, this could be subject to the capital gain tax. Only whether shares are directly

transferred from a share incentive scheme to a pension scheme capital gain taxes do not

need to be paid.

Designing and developing employee ownership plans

After an employer has made the decision to introduce an employee ownership plan,

careful consideration needs to be given to the choice of the type of scheme. In order the

scheme to be welcomed and appreciated by employees, and hence successful, it needs

to attract as many employees as possible.

Employees at large may be glad to become shareholders of the business they work for,

but they clearly need to have the necessary funds to accomplish their desire. A share

incentive plan enabling employees to buy the company shares and benefit of tax reliefs

can represent the right option as far as employees possess the required amount of

money; differently giving employees free shares may reveal to be the most suitable

option to investigate and execute.

Especially whether employers should believe that it is unlikely that the company shares

could be bought internally, these should seriously consider the option of establishing a

trust and leaving there a quota of the shares. These measures would enable them to

control the number of shares object of exchange and to avert having to deal with the

unpleasant circumstance that part of the shares may remain unsold (Postlethwaite,

2009).

As for all of the other reward-related initiatives, also in this case communication is of

paramount importance. Employers and reward managers need hence to ensure that

accurate and frequent communication is established between the company and staff. The

main aim is obviously that to inform employees about the business performance,

irrespective of its real level, so that this needs to be regular and reliable. In the event

the company should be experiencing hardships negatively impacting its results, these

should be clearly and transparently outlined in the communications addressed to the

employees. The description of the reasons accounting for the eventually disappointing

performance and an outline of the plan of actions identified to overcome difficulties

should also constitute integral part of the communication established with staff.

The simpler, the better. As for every reward scheme and plan, keeping the mechanism

of the scheme simple and easy to explain and understand will help the effective and

successful introduction of the scheme, never mind its implementation. The use of the

corporate intranet, where a specific section including information about the business and

338

Variable reward schemes

its shares performance could be introduced, micro websites, flyers, guides and posters

could all represent suitable and effective means to support the communication process.

Unapproved employee share ownership plans

Company share option plans - CSOPs

Unapproved company share option plans can be considered as an extension of the

approved company share option plans. Since the approved plans are operated within the

shares value limit provided for by the law, the unapproved schemes can be used by

employers to exceed that limit. In order not to miss the benefits provided by the

approved company share option plans, the unapproved plans are essentially habitually

operated in addition to the approved schemes. By means of unapproved share option

plans employers are able to offer company shares to employees up to the limit of four

times their earnings.

Long-term incentives plans – LTIPs

These plans are introduced by employers in order to encourage employees to hold the

free shares received from the business under this scheme as longer as they can, rather

than selling them at the first occasion. Free shares can be offered to all of the employees

with the only prerequisite of a minimum length of service. Consistently with the scope of

this type of schemes, with the exception of illness, statutory retirement and redundancy,

these plans typically provide for individuals voluntarily leaving the organization to lose

their entitlement to free shares.

Restricted shares schemes – RSSs

Under these schemes employers essentially give employees a number of shares for free

with the main intent of retain their beneficiaries.

The shares given by employers to individuals are indeed characterized by a number of

restrictions in terms of: possibility to be sold, right to vote, transferability, participation

to dividends, etc., practically limiting their financial value. These restrictions are however

gradually removed, over a predetermined period of time, making these shares more

appetizing with the passing of time. These plans could be either extended to all of the

employees within a business or limited to some of the employees or groups of individuals.

The offer of these shares usually depends on the attainment of a pre-identified level of

organizational performance.

NIC, income tax and CGT

The unapproved employee ownership plans do not clearly benefit of the tax reliefs

provided for by the law in favour of the approved schemes.

Employers should however identify and made decisions about the most suitable scheme

to introduce and administer within their organization on the basis of the scope these

want to pursue and not exclusively considering, albeit undeniably non negligible, the tax

advantages which a plan could enable employees and employers to receive vis-à-vis the

others.

339

Variable reward schemes

Competency-related pay

According to the mechanism of this approach managers should make pay decisions

about their direct reports on the basis of the level of competency these gain with

reference to the role they fill.

Consolidated pay increases are hence conferred to individuals showing to have the

capabilities to perform at a higher-than-average standard not only presently, but in the

future as well. This scheme is potentially particularly effective in that enable managers

to award and recognize employees by means of pay increases within any given grade

pay brackets, without any need to necessarily offer them a career progression to the

higher grade or level of the organizational pay structure.

The first dilemma managers have to face when having recourse to competency-related

pay, however, concerns the identification of what it is meant by the use of the term

competency. Some substantial differences have in fact been identified by some Authors

and practitioners between the meaning of the terms “competence-competences” and

“competency/competencies.” The problem may apparently seem as overly rhetoric or

exceedingly terminological; indeed, making a clear distinction between the two terms

may effectively and very practically help managers to identify what they have to observe

and on what aspects they have to focus their attention in order to make sound and

sustainable pay decisions. This would in turn enable managers to more appropriately

define and recognize the most effective and suitable ways to assess these features and

characteristics.

As stressed by Neathey and Reilly (2003), for instance, a different meaning can be

associated with the two definitions provided in the late 1980s by the UK Government

when introducing the National Vocational Qualifications (NVQs) and Boyatzis (1982) just

a few years earlier. The UK Government essentially defined competence, for the NVQs

purpose, as a set of qualities enabling an individual to perform well. Competence is thus

considered as an occupational standard reflecting what level of performance and results

competent individuals need to be capable of yielding in their area of expertise.

Differently, Boyatzis (1982) defined competency as an “underlying” feature of an

individual leading or causing this to deliver effective or superior performance. The Author

also pointed out that competency has not to be confused with behaviour and that it is

not correct, as many people do, consider particular types of behaviour as skills. He also

added that whereas it is debatable considering behaviour as a skill, it certainly cannot be

considered as a competency.

All in all, it can be concluded that the main connotation associated by the UK

Government with the term competence refers to the final result or output to which the

superior performance eventually leads, output which also have to be identifiable and

assessable; whilst the Boyatzis’ definition seems to mostly focus on the way the

outcomes are produced and not simply on the final output. In this sense, individuals

should be rewarded for the way they work and not, or rather, not exclusively for the final

results these produce.

340

Variable reward schemes

In order to define the terms competency and competence, Armstrong (2010) uses an

approach essentially based on the difference existing between “hard” and “soft”

capabilities of an individual. He relates behaviour to competence, whereas technical skills

to competency.

Indeed, managers involved in the execution of this type of programmes also need to

decide whether to reward the use or the acquisition of competencies. Albeit it can be

definitely averred that emphasis should be put on the use, rather than on the mere

acquisition or expansion of competencies, whether this tenet would be restrictively

interpreted the implementation of competency-related pay could reveal as having neither

practical nor distinctive consequences vis-à-vis the execution of a performance-related

pay scheme (Armstrong, 2010). Making pay decisions exclusively taking into

consideration the final output or the results produced by individuals in fact might made it

pointless differentiating whether those results have been produced thanks to the

additional competency gained by an individual or otherwise. Once the individual level of

performance has been assed, whether considered appreciable and above average, this

can be rewarded accordingly; whereas it might be beside the point, at that stage, trying

to determine to what extent that performance level has actually been affected by the

employee competency. On the other hand it cannot be denied that it would also be

pointless rewarding individuals taking into account the competencies these have gained,

whether these have not produced any visible and appreciable result in practice.

Once again, the issue may apparently seem overly rhetoric, however, since, as we will

discuss later, measuring and assessing individual performance is everything but a

straightforward exercise to do, it is paramount that the firm’s management clearly

understand how to assess individual competency, vis-à-vis performance, in order to

make accurate and fair pay decisions.

To determine on which basis managers should made their decisions about individual pay

there actually is another significant element which needs to be considered, that is, the

identification of the main objectives employers want to pursue when deciding to develop

and introduce such a type of scheme. Employers introducing competency-related pay are

habitually keen to foster, encourage and favour the company human capital

development and individual vertical growth and provide evidence that the business need

and care for competence. The aim is, therefore, to ensure that individuals within the

business are given the necessary opportunity to extend their competence in order to be

able to perform well at the present time and in the future as well. Amongst the reasons

employers decide to introduce this type of scheme there is also that to ensure, the case

being, to the employees included into any given pay grade, progression within the same

grade without any need to promote these to a higher grade in the pay structure.

Some employers introduce competency-related pay in order to overcome the constraints

typical of the other types of reward schemes and because consider these plans more far-

reaching than systems focusing on performance output measurement only, such as

performance-related pay schemes (Neathey and Reilly, 2003).

341

Variable reward schemes

Whether employers want to avoid having recourse to such an approach as a substitute

for performance-related pay, these should avert to make pay decisions only on the basis

of the assessment of the final output produced by an individual. Differently, employee

expectations will remain unfulfilled and the introduction of the scheme will inevitably

result inconsistent and even in open contrast with the original intended aim.

The way competency should be matched with performance should rely on the real

reasons behind the individual output, that is, the fact that the employee has produced an

above-the-standard level of performance due to the competency he has gained and has

been able to effectively and successfully use. Managers’ decisions about individual pay

need hence to be based on the individual capability to extend his/her competence and

being able to effectively use this; which will ultimately lead to an increased level of

performance. Competency-related pay schemes should thus aim to reward individual

ability not only to gain competency, but also to effectively and properly use this in order

to ultimately quantitatively or qualitatively enhance their output level. Gain and use need

hence to necessarily coexist.

Explained in these terms competency-related pay arrangements would noticeably

resemble to contribution-related pay schemes. In order to keep its identity, the

mechanism of this type of pay arrangements should hence exclude any performance-

assessment involvement. Whatever, and according to the degree of, the role played by

performance measurement, this would lead to consider this type of pay arrangements as

a disguised performance-related pay scheme at worst or a contribution-pay scheme at

best. The mechanism of the purest of the purer competency-related pay schemes should

be essentially based on rewarding individuals exclusively on the basis of the competency

these gain, acquire and possibly use irrespective of the results they obtain.

These programmes should be thus seen and introduced as a form of investment for the

future; employers decide to care less for the present results putting emphasis and, to

some degree hope, on the future level of expected increased employee performance. It

is actually very unlikely that in practice employers could be genuinely interested in

developing and introducing such a type of pay arrangements, which very likely explain

the reason why this approach has not met the favour of a considerable number of

employers. Indeed, also in those cases in which a competency-related pay scheme has

been introduced, all too often it is not operated in its purest form.

It can finally be agreed with Zingheim and Schuster (2002) that pay arrangements

based on competency assessment, which would result even harder to measure than

performance, are essentially woolly and ambiguous.

Inasmuch as measuring performance is a very complex and uneasy task to perform for

managers, trying to measure and assess competency, especially whether a well-devised

and tested competency framework should not be operating within the organization, could

reveal to be a virtually impossible task to execute. Notwithstanding, the task would

clearly become harder whether it would not be crystal clear for the managers the

342

Variable reward schemes

meaning of the term competence or competency, which will be interchangeably used

thereafter.

Skill-related pay

Whereas the concepts of competence and competency are mainly associated with

individuals’ ability to improve and enhance their capabilities to more properly and

effectively carry out their current job, the concept of skill is mostly linked to the idea of

employees being able to quantitatively expand the range of their capabilities and abilities

in order to perform different types of tasks, duties and therefore works.

According to the mechanism of these pay arrangements an individual will receive a pay

increment whether this has gained new capabilities and skills enabling him/her to

perform an increased number of duties and works within the business.

Just like competency-related pay, skill-related pay represents an approach to base pay

centred on the individual, rather than on the job (Armstrong, 2010). Under this type of

schemes employees’ pay is in fact determined on the basis of the variety of tasks they

are able to perform due to the range of skills and capabilities these have gained, rather

than strictly on the basis of the level of pay associated with the individual relevant grade.

The use of this approach to pay can thus reveal to be particularly effective in conjunction

with broad-banded and career-family structures. In these cases pay progression through

the pay range of any given grade can be justified and sustained on the basis of objective

grounds, that is, the number of additional tasks an individual is able to perform.

Also in this case, however, a certain attention to the quality of the output produced by

employees cannot be completely overlooked. As such, skill-based pay arrangements can

enable employers, as in the case of competency-related pay, to grant individuals

consolidated pay progression within any given grade, averting to concede a grade or

level increase whether deemed unnecessary. The final aim is essentially that to reward

within the existing grade horizontal growth and by promotion to the upper grade vertical

growth.

The most compelling reason for introducing this pay approach, whether deemed

appropriate, is however represented by the increased level of flexibility it unquestionably

enables organizations to attain. The circumstance individuals within the business are

able to perform different tasks, and hence jobs, permits employers to better vary the

organization of work and to more effectively cope with the different workloads of the

various organizational units according to the possibly changing conditions. Never mind

the possibility this approach offers employers to find immediate internal solutions when

the need to cover for some individuals, who may be absent due to unforeseen

circumstances, should arise.

Skill-based pay should also effectually help employers fostering teamwork within the

business. Directly linked to this aspect is the likely circumstance that, by performing

343

Variable reward schemes

different works within the concern, individuals should be put in the position to better

understand the worthiness of their job and how this contributes to the attainment of

organizational success. Employees should thus be more willing to collaborate and better

understand how their activities relate with the activities carried out by the other

colleagues for the attainment of a mutual objective, that is, organizational strategy.

In contrast to pay arrangements based on competence assessment, which should

encourage vertical career, skill-based pay arrangements should provide individuals more

opportunities for horizontal or lateral career development. This could in turn contribute

to foster a multitasking and cooperative organizational culture, where individuals would

care and take initiatives for their horizontal development as a way to enhance their

working ability, favour personal growth, improve their marketability and effectively work

in team to yield better results.