6- How to plan/manage project quality
Before getting into actions how to manage quality in your project let us make sure that word “quality” is clear for you:
What is Quality? Quality is some targets you and stakeholders are putting together in the beginning of the project / phase so during executing you are making sure you are working to meet these targets.
So quality is something unique, it is totally different from project to another and from product to another, that is why you have to keep in mind “Quality is planned and not inspected”, meaning do not wait until testing phase to come then inspect the quality of the product.
To make things more clear, we have three stages÷
1- Quality Planning: as we described above which is to set the targets, policies and procedures.
2- Quality Assurance: is to make sure that project is following the policies and procedure set in the planning phase.
3- Quality Control: is to inspect the product to make sure it meets the targets set in the planning phase.
Here are actions to manage quality better in your project÷
1- Define Quality: go and discuss with your project stakeholders and agree on quality targets headlines, policies, procedures and if needed third party to ensure the quality.
2- Set Targets: after setting the vision or headlines you have to literally set deterministic targets which can be measured later on, keep these targets clear where no one might have any misunderstanding later on.
3- Communicate Target: decide who will communicate, monitor and maintain those targets in the sub plans and identify who is going to test those targets and approve the results.
4- Measure Targets: keep your eyes on the results and make sure that you are meeting your targets metrics with the accepted tolerance level.
5- Take Actions: if you found any deviation which is not accepted by the quality limits defined in the planning phase, you must take an action either by escalating the issue, cancel the project if it is sever deviation or going step back and study what is happing, sometimes last action is better than insisting on resolving the Issues.
Notes (Place Your Notes Here)