2. Going the Extra Mile
Type: Subjective
Since the whole is always greater than the sum of the individual parts in the context of a business, each employee’s stretch for the extra mile is a critical differentiator for organization success.
So, this review question requires a subjective evaluation of how the employee has supported an Internal Stakeholder - Senior, Peer or Junior or an External Stakeholder - Customer, Vendor or Partner to achieve business benefits for the organization.
Review Methods
Feedback should be sought from sample stakeholder groups by the employee & manager. There should be option to give feedback anonymously to let the feedback respondent air his/her views without worrying about reactions.
After collating the feedback, employee & manager needs to identify what has been done right, what went missing and ways to improve in the future.