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A Guide To Security Guard Company Operations - It’s about more than putting a warm body on post – 1st Edition
Cover and illustrations by iPublicidades
Edited by Lacar Musgrove
INTRODUCTION 5
YOUR OFFICERS ARE THE FACE OF YOUR COMPANY 9
Security Tips to Share With a New Security Guard 10
How To Write A Daily Activity Report That Matters 14
Are Crimes Against Security Officers Penalized Heavily Enough? 19
Developing Supervisors For Your Security Business 23
Don’t Trust Your Security Supervisor— If You Want To Fail 28
FOR YOUR COMPANY 34
The Security Guard Business Is Not Law Enforcement: 35
Denial Is A Bad Strategy For Your Security Guard Company 40
It’s Time For Your Annual Security Guard Company Review 44
5 Things You Must Know To Have A Great Security Company 49
15 Signs That Your Company Is In Trouble 53
HUMAN RESOURCES 59
The Dangers of Being An Understaffed Security Company 60
The Basics of Hiring Security Guards: Who, Where, When, and How 65
7 Tips On Conducting A Security Officer Performance Review 71
What You Ought To Know Before You Fire A Security Officer: 75
How SUTA Works and How to Keep Your Security
Guard Billing Rate Low 82
A Strong Sexual Harassment Policy Is Crucial For Your Security Firm: 86
CUSTOMER SERVICE 90
Do Customers Know The Value Of Your Security Services? 91
Bridging The Gap Between Security Vendor And Partner 96
Great Customer Service Is Your New Competitive Advantage 100
Your Security Officer Screwed Up…Now What? 104
FIELD OPERATIONS 108
Post Orders, Key to Success or Just Unnecessary Paper? 109
Give Your Guards Post Order Tests Over the Web 112
Security Guard Equipment Choices for Your Company 115
Do You Really Need Security Guard Management Software? 120
Security Guard Management Software: Great For Primes and Subcontractors 125
Resources 131
CHAPTER