A Guide to Security Guard Company Operations by Courtney W. Sparkman - HTML preview

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Security Guard Management Software: Great For Primes and Subs1

I’ve been fortunate over the course of my career to have served in key leadership roles with multiple nationally leading security providers and to have worked with several outstanding subcontracting companies as business partners. Several of these contractual relationships were very substantial, entailing fees of millions of dollars annually and thousands of billable hours weekly. Based on those experiences, I know how vital it is that prime contractors have visibility into the operations of their subcontractors.

Public sector (municipal, state, and federal) contracts, in particular, routinely require the participation of minority, women, and disadvantaged business enterprises (MBE, WBE, DBE). The bidding and/or proposal process for these contracts is highly competitive and leaves no margin for error. Consequently, choice of strategic partnerships for these opportunities, by both prime and sub, must be made carefully to ensure ongoing compatibility between the companies, achieving the RFP/RFB requirements, and realizing the financial goals of each company.

The benefits of implementing security guard management software as part of these relationships are substantial.

Benefits For The Primary Contractor

Running security guard management software makes managing subcontractors much easier.

• As a prime, requiring or facilitating the subcontractor’s use of software that employs on-line, real-time technology for reporting, tour tracking, and employee timekeeping provides with immediate monitoring of the subcontractor’s performance. There is no delay in waiting for handwritten reports or after-the-fact downloaded tour confirmation details and no substantiating the accuracy of outdated personnel
• timekeeping methods. Your subs’ use of this type of software puts the ability to log in and review records in real-time at your management team’s fingertips.
• You commonly serve as the “face” of the combined team. As a result, you are typically the one that receives the client’s calls and inquiries, and you frequently have to substantiate the performance of both companies during the term of the contract. This immediate electronic record of reporting, tour activity, and timekeeping is a critical tool to demonstrate and substantiate to a questioning client that they are indeed receiving the quality of service and execution of tasks that the contract requires.

Benefits For The Subcontractor

As a subcontractor, security guard management software makes your business more attractive to primary contractors and gives you an edge in being selected for the contract.

• Employing such technology provides immediate accountability. Through this accountability of good performance, your business relationships with your primary contractors are strengthened and can be expanded.

• You enhance your market value as a desired business partner for other RFP/RFB opportunities in this highly competitive business environment.

Whether you are a primary or a subcontractor, employing security guard management software improves your operational performance in several ways.

  1. By eliminating time-consuming payroll tasks: collecting handwritten reports, verifying guard tours, reviewing outdated employee time and attendance monitoring, etc.
  2. That improvement in operations will also contribute to client retention.
  3. It facilitates your ability to leverage direct operating costs and enhance gross margins and profitability.
  4. It is an important asset in your sales strategy to make you more competitive and attractive in the tough arena of the RFP/RFB process.

Security guard management software can make you a better partner when working with larger, primary contractors and can make your business run more smoothly and efficiently when you require your subs to use it. But even if you are not working with a primary or subcontractor, using security guard management software can save you a lot of headaches and offers myriad benefits for both you and your customers.

Security guard management software is one of the greatest assets that small- to medium-sized security guard companies can have. It allows you to provide higher quality services in a way that wasn’t previously possible. Better yet, it can also help you to retain your current customers as well as win new ones. If you are interested in seeing how OfficerReports.com’s Security Guard Management Software can help your company, please feel free to contact us.

 

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