Call Customers (Guests) by Name
Calling people by their names tells them that they are considered important. Most people find such recognition flattering and enjoyable. Thus you should get larger tips when you call your guests by name (you can learn this from their credit card or when they give their names while waiting for a table, or also when you introduce yourself).
Friends always tip friends more.
The above tips were adapted from Dr. Michael Lynn, Associate Professor, School of Hotel Administration Cornell University.
I have taken the liberty to add some of my own comments to these. The most important being the changing of the term customer to guest. A customer is a person who expects to be sold something. As we know when you go to buy something, you always want to spend as little as possible. A guest on the other hand is someone who receives hospitality and is willing to pay for such hospitality. Remember we are in the hospitality industry, never refer to your guests as customers. This mindset alone may increase your tips.
Now let’s continue on and learn more great ways to increase your tips.