Introduce yourself by name
Introducing yourself by name is very important, but when should you do it? In this study it was when you first greeted the table, and if done properly, these introductions make you seem friendly and polite. This makes the guest feel more empathy for you.
The approach they used was: Good morning/afternoon. My name is ______, and I will be serving you today. Have you ever been to_________before?
This approach is ok but is it the right way? Do you think that the guest is going to remember your name right away with this approach. Did you develop any rapport with the guest yet? Of course not.
The initial greeting is very important to developing a rapport with the guest. Try an approach like this. With a big smile on your face “Good morning/afternoon, welcome to __________. It’s so nice to see you here today. How is everyone doing?
With this approach you will get more than just a yes or no answer. The guest may chit chat with you a little more, developing a better rapport. Then you should introduce yourself . My name is________ and it is going to be my pleasure to serve you today. May I get you folks one of our refreshing margaritas, or a glass of our wonderful house wines?
You will find that more guests will remember your name, when you develop a relationship with them before hand.