Financial Inclusion in Russia by National Agency for Financial Studies - HTML preview

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CHAPTER 1.

ACCESS TO FINANCIAL SERVICES

AND DELIVERY CHANNELS

Access to financial services is one of the three dimensions of financial inclusion measurement as defined in the G20 Financial Inclusion Indicators, measuring the number of physical points of service. One of the objectives of this research was to provide demand-side insights on the access aspect of financial inclusion. Further in the report, the significance of the physical access factor for customers as compared to other factors that may affect their decision to use or not to use financial services, is discussed.

The chapter is organized as follows:

Section 1.1 provides general background information on key statistics on physical access to financial services in Russia, based on the available supply-side data. This includes an overview of the banking sector, banking payment agents, and other providers of key financial services.
Section 1.2 presents results of the primary quantitative research on customer perceptions about and satisfaction with physical access infrastructure.