But with the best will in the world, sometimes things will go wrong and there won’t be an obvious solution.

So now what do you do?

First and foremost, make sure that you never point the finger and dole out the blame. Doing this is a fast way to make your team resent you and it can also create in-fighting.

Remember: you need to be responsible as a leader and that means that this is your fault. If it's in actuality Jeff's fault, then it's your fault that you allowed it to be Jeff's fault. Jeff should never have been in that position. Jeff is clearly incapable.

So, you need to take responsibility and that also means taking responsibility in the face of your superiors. This will immediately provide reassurance for your team, and it will give them confidence in what you say in the future. It means your team will know that they can do what you ask and they won’t be held accountable if anything goes wrong.

The next thing to do is to stay calm. When you panic, it makes the team panic. So be confident and calm and reassure your team that everything will be okay. That doesn’t mean lying though – if there is a chance people will lose jobs then you need to let them know that this is a possibility.

What’s more though, you should make sure that everyone is working together and on the same page in a bid to get things back on track. Set out a clear course and explain how everyone has their role and everyone should work together. Create a light at the end of the tunnel and a clear plan so that your team can remove their fears by solving the issue.