Another important factor in operations management is clear direction. Here direction means the precise instructions for people to follow. There should be no assumptions while giving directions. Please do not assume that the other person knows something just because we think it is common knowledge. Always make it a point to cover all aspects and related information while giving direction personally or in procedures. A benefit of clear direction is that the work will be executed precisely and will get the desired response. Chances of loss of information or confusion, significantly reduces when direction is provided clearly and precisely.
When the direction is clear there will be fewer chances that the person executing it will change the process. In case they want to modify the process they will consult us. As director of the organization we should make it a point to take feedback on the understanding of the person. In case of multiple instructions, try as far as possible to give the direction in writing. This would ensure that the person understood exactly what we wanted to convey. If we take example of movies, irrespective of the money put in by the producer and a famous actor being a part of the movie, it is always the director who gets the appreciation for the movie. It is the director who is considered the story teller and gets the best out of the actors to give us an entertaining movie.