Characteristics of a Good Manager
“The best executive is the one who has sense enough to pick good men to do what he wants done, and self-restraint to keep from meddling with them while they do it.”
Theodore Roosevelt
Key Points
Challenges me to do my best
Explains the reasons for instructions and procedures.
Helps me polish my thoughts before I present them to others.
Is objective about things.
Lets me make my own decisions.
Cares about me and how I'm doing.
Does not seek the limelight.
Won't let me give up.
Gives personal guidance and direction, especially when I'm learning something new.
Is empathetic and understanding.
Is firm but fair.
Makes me work out most of my own problems but supports me.
Let’s me know where I stand.
Listens exceptionally well.
Doesn't put words in my mouth.
Is easy to talk to.
Keeps the promises he or she makes.
Keeps me focused on the goals ahead.
Works as hard as or harder than anyone else.
Is humble.
Is proud of those managers he or she has developed.
Gives credit openly where credit is due.
Practices Management By Walking About
Never says "I told you so."
Corrects my performance in private.
Never flaunts authority.
Is always straightforward.
Gives at least a second chance.
Maintains an Open Door Policy.
Uses language that is easy to understand.
Lets bygones be bygones.
Inspires loyalty.
Really wants to hear my ideas, and acts on them.
Celebrates successes.
Is open and honest.
Doesn't hide bad news.
Gives me enough time to prepare for discussion.
Is enthusiastic.
Follows through.
Is patient.
Wants me to "stretch" my skills.
Gives me his or her full attention during discussions, won't be distracted.
Has a sense of humor.
Handles disagreements privately.
Reassures me.
Makes me feel confident.
Says "we" instead of "I."
Makes hard work worth it.
Can communicate annoyance without running wild.
Is courageous.
Insists on training.
Is a stabilizing influence in a crisis.
Gets everyone involved.
Wants me to be successful.
Is optimistic.
Operates well under pressure, or in a rapidly changing environment.
Has a reputation for competence
Has a good understanding of the job.
Is tough and tender.
Believes we can do it.
Sets attainable milestones.
Communicates philosophy and values.
Has a strong sense of urgency.
Preserves the individuality of his or her team members.
Thinks and operates at a level above that expected.
Wants to make the organization the best in the industry.
Is there when we need him or her.
Enjoys his or her job.
Likes to spend time with us.
Suggested Reading
The Making of a Manager: What to Do When Everyone Looks to You by Julie Zhuo Skills for New Managers by Morey Stettner
Point of Reflection How many of these points can you implement starting today?