Deming’s 14 Points of Management
“If you can't describe what you are doing as a process, you don't know what you're doing.”
W. Edwards Deming
Key Points
Deming's 14 points of Management
1."Create constancy of purpose towards improvement of products and service in order to become competitive, stay in business, and provide jobs ". Replace short-term reaction with long-term planning.
2."Adopt the new philosophy, management must learn that it is a new economic age and awaken to the challenge, learn their responsibilities, and take on a leadership role”.
3."Cease dependence on inspection". If variation is reduced, there is no need to inspect manufactured items for defects, because there won't be any.
4."Stop awarding contracts on the basis of solely low bids”.
5."Improve constantly and forever". Constantly strive to reduce variation.
6."Institute training on the job”.
7."Institute leadership the purpose of leadership should be to help people and technology work better”.
8."Drive out fear". Fear is counter- productive in the long term, because it prevents workers from acting in the organization’s best interests.
9."Break down barriers between departments so people can work as a team”.
10."Eliminate slogans and production targets for the workforce. Substitute leadership.
11."Eliminate quotas and management by objectives".
12."Remove barriers that rob employees of their pride of workmanship".
13."Institute a vigorous program of education and self-improvement".
14."Make the transformation is everyone's job and put everyone to work on it".
Notable Quotes
“Eighty-five percent of the reasons for failure are deficiencies in the systems and process rather than the employee. The role of management is to change the process rather than badgering individuals to do better.”
W. Edwards Deming
Suggested Reading
The Practice of Management by Peter F. Drucker
Management: Tasks, Responsibilities, Practices by Peter F. Drucker
Point of Reflection
A bad system will beat a good person every time.”
W. Edwards Deming