AQUA Company
The Information Technology (IT) Department at a major water utility had grown like topsy-turvy over a ten-year period, losing credibility with clients and senior management because of its expensive inability to deliver on a promise to develop its own enterprise-wide software. In desperation, after spending many millions of dollars on a non-deliverable, senior management purchased and installed a commercial ERP (SAP) software package. A unit was created to tailor and install the new software, which did not report to the centralized IT department.
A survey showed that 250 people performed IT functions within AQUA, but fewer than 100 reported to the centralized IT unit. The others were spread over several operating departments, and the SAP unit. In other words, like many organizations today, IT was both centralized and decentralized. Senior management wanted to know whether this was the optimal organizational structure; if not, why not, and how any new, proposed structure would compare to other similar companies.
Performance International
5 Oval Court
Bellingham, WA 98229
info@performanceinternational.com
360-738-4010