ELEVEN SECRETS TO WIN BIG®
NUGGETS FROM THE CONVERSATION WITH LANE CARDWELL
- Lead Every Team Member
Across the Finish Line
- Seeing the big picture
in a business is a lot like using Google Maps, zoom in to see houses and
roads but zoom out to see where roads lead to
- A true leader is like
a sparkplug to the engine of team members
- Three things
successful leaders do: They always leave you with more energy, they
constantly remind you of what you are capable of doing, They never tell
you what to do.
- Four secrets to hiring
future leaders: Clear, honest, transparent communication, Authentic
positive attitude, Ability to delegate to others, Somebody I would like to
work for.
- Become the leader who
does not ask to be hired by a company, but is asked to join the company
- As good as any
management team is, it is the hourly employees who define a brand
- Why would I ever hire
someone who I would not like to work for and put the team in a situation I
would not want to be in?
- To create a risk-free
environment for new ideas, keep your ego in the parking lot
- Continuous improvement
in guest experience comes from knowing where the competitive marketplace
is going and moving in that direction
- If you can't learn in
a job, leave immediately. Know that your first job will not be your last
job
