Wow One More®: Secrets to Win Big® from 13 Restaurant Leaders by Arjun Sen - HTML preview

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ELEVEN SECRETS TO WIN BIG® NUGGETS FROM THE CONVERSATION WITH WILLIAM ESPEY

  1. Build a memorable brand voice
  2. Be spontaneous, be authentic, be the revolution
  3. Create moments where your ideas can freely come to you
  4. The best ad cannot ever make up for a crappy experience
  5. Creating a brand voice: Always start with “how do I want to be marketed to”
  6. Best creative happens when you have an egoless team
  7. Successful brands actually do what they actually say
  8. Everyone has access to the same damn data.  Hence creatives developed solely by data all look and sound the same
  9. Brands start with clear values. Values lead to a culture of people. External manifestation of culture is your brand voice
  10. Customers interact with the personality, never a company
  11. If you do not occasionally cross the line, you are being mediocre and are on the path to being irrelevant