Approaches guests table and informs him/her of the time for the replacement dish to be served by saying. “Your (name of dish) will be ready in (X minutes), Mr/s (name of guest). Once again, please accept my apologies, Mr/s… (Name of guests)”.Ensures that particular attention is given to guests and service recovery is followed up during whole meal service period.
Management is informed about service failure prior to guests departure and ensures that guest is contacted and an apology is offered (as appropriate). Chef is visible during meal period and visits all the tables, particularly in the specialty and à la carte restaurants, to enquire if the food is to the guests liking.Each table is visited by Restaurant Management at least once during the meal, senior
Management is visible.