Headwaiter ensures that guests names, orders, table number, room number, number of persons, waiters name, date and time of order appear clearly on the order sheet in a legible manner.
Headwaiter retires from guests with a courtesy bow and a smile, thanks guest for their choice and wishes them a pleasant day/evening by saying: “Thank you Mr/s (name of guest), have a pleasant (time of the day)”.
Headwaiter withdraws from the table by confirming that the desserts will be served Immediately or at the convened time by saying- “Mr/s (name of guest), your dessert will be served right away/or at the (convened time)”
SERVING DESSERT
Waiter ensures that dessert cutlery is placed/ adjusted accordingly.
Waiter ensures that dessert is served 5 to 8 minutes of order taking, or according to the time agreed with the guest.
Waiter carries the dessert carefully from the kitchen to the restaurant on a service tray and places the tray in an orderly manner on the side station.
Waiter verifies again each dessert item ordered and ensures without asking that correct dessert item is served to the correct guest, ladies first, from the right hand side with a smile and pleasant eye contact and announces the order by saying: “Mr/s (name of guest), your (name of dessert)”.
Waiter ensures side dishes (sauce, cream, cookies…) are offered or served simultaneously with the dessert, by saying: “Mr/s (name of guest), please find some (sauce, cream, cookies….) to accompany your (name of dessert)”.
Waiter ensures that guests do not need anything else before retiring by saying: “Would you care for anything else, Mr/s (name of guest)?”
Waiter proposes a choice of hot beverages with a smile and eye contact by saying: “Would you care for (name of hot beverages… coffee, tea, espresso, cappuccino, infusion…) with or after your dessert, please?”
Waiter stands on the right hand side of the guest, ladies first, while smiling and maintaining eye contact and takes the order for hot beverages; and repeats order by saying: “Mrs (name of guest) is having a (name of beverage) and Mr (name of guest) is having a (name of beverage)”.
Waiter retires from guests with a courtesy bow and a smile, thanks guest for their choice, by saying: “Thank you Mr/s (name of guest), enjoy your (name of dessert)”. Waiter withdraws from the table by confirming that the hot beverages will be served immediately or at the convened time, by saying: “Mr/s (name of guest), your (name of hot beverage) will be served right away/ or at the (convened time)”
Presenting the bill: PRESENTING THE BILL