The Brilliant Basics to Exceptional Restaurant Service by Ehab Rashwan - HTML preview

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12. Bidding Farewell

Team-member maintains attentive posture, observes the guests in a discrete manner and identifies those leaving the restaurant.

 

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Approaches table, pulls out the chairs softly (children first, then women) and allows the guests to move easily out of the table by saying: “Please, Mr/s (name of guest)”.

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Helps children first to move out of the high chair if in use.

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Helps guests to collect their belongings from the table (as appropriate), while smiling and keeping eye contact, by saying: “Please, Mr/s (name of guest)”.

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Thanks the guests for their visit and bids farewell with a smile and a courtesy bow.

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Extends to guests an invitation to return while maintaining eye contact by saying: “Thank you very much, Mr/s… (name of guest), Have a pleasant … (time of the day), we look forward to seeing you again”.

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Makes a few steps with the guests, showing the way out from the restaurant with an opened hand and extended arm gesture and retires with a smile.