Tea in teapot, with a handle cozy (as applicable) – (size of teapot according to number of guests)
Milk in milk jug (size of milk jug according to number of guests)
Hot water in water pot
Three varieties of sugar in sugar bowl, including low sugar.
In addition, according to guests choice:
Tea strainer if loose tea is ordered
Honey upon guests request
Lemon with lemon squeezer upon guests request
Team Member approaches guests table and places teapot, water pot, milk jug and sugar in an orderly manner in front of the guest from the right hand side, while smiling and keeping eye contact by saying: “Mr/s (name of guest), your tea. Would you like me to pour it for you please?”
If guest response is affirmative, waiter asks guest his preference by saying: “Mr/s (name of guest),Would you like your tea strong or mild please?” Places milk jug on the edge of the round tray and pours milk first if requested (According to guests preference) then pours tea into the cup by tilting the Beverage pot in a downward position without lifting it from the tray If weak tea is requested, pours hot water if tea without milk is requested, offers lemon or honey.
In case coffee is ordered, waiter ensures that he brings the following:
Coffee in coffee pot (size of coffee pot according to number of guests)
Milk in milk jug (size of milk jug according to number of guests) Three varieties of sugar in sugar bowl including low sugar.
Approaches guests table and offers to serve guests by saying: “Mr/s (name of guest), your coffee.Would you like me to pour it for you please?”
If guests response is affirmative:
Team Member places coffee pot on the edge of the round tray and pours coffee first, then pours milk into the cup by tilting the pot in a downward position without lifting it from the tray. Team Member places coffee pot, milk jug and sugar in an orderly manner from the right hand side in front of the guests In case guest orders espresso or cappuccino, the cup is brought on a tray then placed in front of the guest by saying: “Mr/s…(name of guest), your espresso/cappuccino.”
Team Members offers additional coffee, tea or other beverage within 1 minute of empty cup with a smile and pleasant eye contact by saying: “Mr/s…(name of guest), would you care for some more …(name of beverage) please?”
Team Member retires from guests table with a smile and courtesy bow by saying: “Enjoy your breakfast, Mr/s (name of guest)”.