At level 2 you get all of the same benefits as the basic level, plus the benefits you
gained in level 1.
To attain level 2 status, fiverr stipulates that you need to have completed at least
50 sales in the past two months, with “A solid track record” – once again for this
read 100% feedback and no delivery problems such as rejected deliveries or
redeliveries.
The additional level 2 benefits (In addition to those in level 1) are: -‐
• Allow people to order multiple units of your gig, now up to eight (up from
four at level 1).
• You can now offer up to 3 “extras” per gig, up from 2 “extras” that you
could under level 1 and now you can charge even more -‐ $5, $10, $20 or
$40 for each of these extras. Again you can also add extra time on for
carrying out the extras or select “no extra time needed”.
• Priority customer support – It’s improved a little with Fiverr V2 but the
jury’s out as to whether it’s better in the long run. Many forum users still
complaining at the lack of service.
Top Rated Seller (Known as ‘TRS’)
God like status and if you are lucky a big plug of your services to everyone on
fiverr, if this happens your main problem is likely to be coping with all the extra
work. You need to plan for this day, even though you may have no idea when it’s
coming. Also whilst it’s awarded at fiverr’s discretion to those with great service
and high levels of completed orders, you can also ask to be awarded this status.
You will find that quite a few people on the fiverr forum have done just that, so
don’t be afraid to ask, but it’s probably best to get several hundred sales under
your belt first.
You get to be a TRS based on Seniority (Does this mean time spent on fiverr?),
volume of sales, and consistently good service.
The additional TRS benefits (In addition to those in level 2) are: -‐
• Allow people to order multiple units of your gig, now up to twenty (up
from eight at level 2).
• You can now offer up to 4 “extras” per gig, up from 3 “extras” that you
could under level 2 and now you can charge even more -‐ $5, $10, $20, $40
or $100 for each of these extras. As ever you can also add extra time on
for carrying out the extras or select “no extra time needed”.
•
VIP customer support
Maintaining The Status Of Your Levels
Now the downside, you need to maintain your levels of service in order to keep
your levels status, fail to do so and you can be demoted (But if you then keep
things in good order you can be promoted again).
You will need to deliver what you say you will consistently and on time. Do this
and you will maintain your levels without any problems. Fail to do so and you
will get demoted.
Likewise you need to minimise cancelled order as the main reason for demotion
down the levels seems to be related to cancelled orders. Now if you visit the
fiverr forum then you will see numerous people complaining about this. The
main reason people feel aggravated about this is that the cancellations are most
often due to the buyer miss-‐reading the gig or even not reading it at all. Classic
examples of problems you need to be aware of are: -‐
• People miss-‐reading gigs, so get someone who knows nothing about your
gig to read its title and description and then tell you what they think they
are buying.
• People not reading your gigs at all – Although this is rare I’ve had 3
cancelled whereby people have just ordered a gig seemingly at random,
and said “Please can you just do this for me?” and in each case the
answers been “No”. If it’s not a service you offer don’t try and take it on. If
you fail then they could put negative feedback against your top selling gig,
even though they actually wanted you to supply something totally
different.
• People not observing your timescales, or people demanding the service in
an impossible timescale.
It is felt by many people that in such cases the seller should not be penalised but
you will hear stories of fiverr penalising people for too many cancellations, and
the seller complaining they are cancellations that fit in to the above category. I
sympathise with these as 95% of my cancellations are due to the buyer not
reading the gig. They state that mutual cancellations do not affect your status,
but the lower my cancellation ratio the more orders I get, the higher it gets, the
lower number of orders that I receive – I am not alone in noticing this, so it
clearly appears to be factored in to how Google ranks your gigs.
Always do all you can to minimise cancellations by wording the gig such that it
pre-‐filters the problem buyers out. Even then from time to time you can find that
it’s a problem. I sell one gig that even states in capitals “I DO NOT SELL XYZ” – yet
despite his people still order it from time to time and then wonder why I’m not
delivering the service they want. Another gig states “YOU WILL NEED YOUR
OWN WEBSITE AND HOSTING TO ORDER THIS GIG” – people buy it and then ask
where their website and hosting is, even though the gig also specifically states it
doesn’t come with them. So even when you spell it out clearly you can still have
problems. Just do what you can to minimise these occasional oddities.
The classic has to be a clickbank gig I run, that had someone order against it and
send me a document they wanted translating in to French. When I queried why
on Earth they had ordered this service. They stated that they had observed a
“Learn French” course on the sample website (This was one eBook out of
hundreds on the site offered on the gig, none of which were my eBooks), and on
that basis therefore wildly assumed that I did French translations!!!! – All
answers to why they did this on a postcard please! These will leave you stunned.