eBay maintain a comprehensive directory of third-party software, which you can browse through anytime you have a few days to kill. You can look either for complete solutions or for each part of what you want individually – the choice is so daunting that there’s bound to be something out there for you. You can look at their directory at http://cgi6.ebay.com/ws/eBayISAPI.dll?SolutionsDirectory.
Once your items have sold and you’re about to ship them, you might be a little nervous about whether you can trust your buyer. Our next email will give you a few tips for spotting problem buyers before you send them anything.
Tips for “Knowing Your eBay Buyer” Before You Ship.
Before you send anything to that buyer, you might want to get to know them, especially if you’re selling them a high-ticket item that you couldn’t afford to lose. Even if the buyer has paid, the PayPal transaction could still end up being reversed, leaving you out of pocket. So how do you figure out if you can trust your buyer?
Look at their feedback for others. Go to their feedback page and click ‘Left for Others’. If they leave a lot of negatives for their sellers, then you should try to get away from them as fast as you can – if you do deal with them, make sure not to leave your feedback first. You should consider a negative someone has left to be just as bad as a negative left for them.
Look at feedback from sellers. Click ‘From Sellers’. You might find that they have more complaints from sellers than from buyers – or, on the other hand, it might be the other way around. Some people really are just better at selling than buying, or vice versa.
Pay attention to bid retractions. If they have a high number of bid retractions, you should regard this as a red flag that something might be wrong.See what else they’ve bought. When someone goes from buying items worth $1 to suddenly buying something worth $1,000, you might want to be a little suspicious of them.
See what they’re bidding on now. If they’ve never shown any interest in your kind of item before, and now suddenly they’re bidding on lots of them, then that’s cause for concern. You should also be suspicious of someone who seems to be spending a lot of money all at once – few buyers have thousands at a time to blow on eBay.
Check their ID history. People who’ve changed their ID are often trying to get away from someone who’s trying to find them. This is another warning sign – be especially wary of someone who changed their ID very recently.
Be nice to new buyers. Genuine new buyers will probably have a name ending in a number and a feedback score of 0 – don’t always think these people are fraudsters. Somewhat counter-intuitively, people trying to commit fraud will almost never do it when they have a feedback score of 0 – they’ll think it’s too obvious. New buyers often have problems with being inexperienced on eBay, however, and you might have to guide them through things like opening a PayPal account.
Email them! If you want to get to know your eBay buyer, why not have a little chat with them about the item, what they plan to do with it? Say that how you know they’re going to love it, and ask if there’s anything else you can do for them. Few buyers who seem chatty and nice will turn out not to be in the end.
If you keep having trouble with buyers you don’t want winning your high-value auctions at the last second, you might want to use eBay’s ‘pre-approved buyer’ function. The next email will show you how.
How to Use eBay’s “Pre-Approved Buyer” Function.For sellers who constantly have to put up with bid snipers, non-paying bidders and other anti-social, timewasting buyers, eBay’s ‘pre-approved buyer’ feature is a godsend.
Pre-approving buyers lets you choose in advance who you’re going to allow to bid: not by banning people you don’t want, but by explicitly allowing people you do want. Anyone who is not on the pre-approved list will have to email you and ask you to let them bid.
While that might sound great, it’s only really a good idea to do it on very, very high value items. After all, half the point of eBay is that it’s such an open marketplace – if you’re going to restrict bidding to a few people, why not just email them to offer the item?
Most buyers will be very upset if they come across an item that they need to be pre-approved to bid in. They almost certainly won’t have heard of the rule before, and they’ll think this ‘new feature’ (it must be new if they’ve never heard of it, right?) is absolutely terrible. The one time I required pre-approval for an item, someone actually wrote to eBay to complain about the auction’s format – as if eBay had nothing to do with letting me list that way! The chances are that almost no-one will ever email you asking to be included in the auction – they’ll go somewhere else instead.
Of course, it’d be better if you could just require that bidders have a minimum feedback level, but then that might overly restrict the choices of new buyers, and make them less likely to buy anything to begin with. There’s a delicate balance at play between trust and openness, and pre-approval tends to violate it. If one of your regular buyers wants to bid on your item only to find out they weren’t pre-approved, the chances are they’ll be more than a little offended at your lack of trust.
The only situations in which you might find an advantage in pre-approving bidders are if your auctions get consistently disrupted. Jokers sometimes bid millions because they think it’s funny, or people bid high and then don’t pay as a protest against whatever you’re selling – this is a pain to deal with. Requiring approval makes sense on very high-ticket items simply because it shows the buyer is serious about wanting to buy.
Before you can restrict an item to pre-approved buyers, you have to list it and get an item number. You can then set up pre-approved bidding on this page:
http://offer.ebay.com/ws/eBayISAPI.dll?PreApproveBidders. From there on, it’s a simple process – just type the usernames of the people whose bids you want to accept, and then keep checking your email.
Remember, though, that you don’t need to restrict your auction to pre-approved bidders to keep people you don’t like from bidding on your auctions. You can simply cancel these buyers’ bids when they appear, and then use eBay’s ‘block bidder’ function to ban them from bidding on any of your auctions again. Edit your block list here: http://offer.ebay.com/ws/eBayISAPI.dll?bidderblocklogin.
In the next email, we’ll take a look at whether your eBay design is as effective as it could be.Design Tips for eBay Templates.
Templates are the design elements that you might have noticed some sellers using on their auctions, like the borders around the edge, and the different fonts. Many sellers who are new to eBay don’t bother using them, and you might not have either – generally, a descriptive listing and a good picture will do the job just fine.
If you want to really finish your auctions off and make a really good impression on your buyers though, it’s useful to have a good template. Here are a few tips on what to do and what not to do.Choose something appropriate. The most important part of your template is what you choose in eBay’s listing designer (in step 3 of the Sell Your Item process), or the equivalent in whatever listing software you’re now using. You might prefer to use third-party software for this, as eBay’s designs can be somewhat… unimpressive.
Anyway, the different template designs will usually be themed, with names like ‘Computers’, ‘Toys’ or ‘Crafts’. Make sure what you choose is appropriate for what you’re selling – those flowers might be very pretty, but what exactly do they have to do with DVDs?
Put the photo at the top. The photo of your item is far more important than the text. Put your best photo at the top of the description, followed by the text, and then finally any extra pictures you have. The full-size photo of the item is the first thing your buyers want to see when they click your auction – why leave it for last?
Add your logo. A well-designed logo gives a professional air to your auctions, especially if the colour scheme and look fits in with the rest of the template, and it also serves to create more recognition when people have seen your auctions before. Pay a logo designer a few dollars to do you a logo if you don’t have one already.
Don’t be afraid of large fonts. Fonts are supposed to be different sizes sometimes. When you have something important to say, don’t be afraid to put it in a bigger font, headline-style… just as long as you don’t get carried away, of course.
Learn a little HTML. It might sound scary, but there are plenty of books out there about learning HTML, and a little goes a long way. Once you know what you’re doing, you’ll find all sorts of ways to make your auction look better – you’ll be able to put complicated information in a table,
Preview your listing. Remember to click that ‘Preview listing’ button to see what everything’s going to look like when it goes live. Good luck!One of the best things you can put into your auction template to make it more appealing to buyers is something called a ‘SquareTrade seal’. This seal is a promise that you will handle any disputes using SquareTrade, an independent dispute resolution service. We’ll take a closer look at what it is and how to get one in the next email.
Increase Your eBay Sales with A “SquareTrade” Seal.SquareTrade are eBay’s chosen provider of dispute resolution services. If you want your buyers to have a little more confidence in you, you can get a SquareTrade seal, and put it on each one of your auctions.
The chances are that you’ve seen these seals around. They show SquareTrade’s blue and green logo, along with the eBay user’s ID and the current date. This is followed by the text “SquareTrade Verified Seller, Click to Learn More”. SquareTrade is also used on sites other than eBay, for example Yahoo and eLance – it’s an Internet-wide trust system.
So why will this little seal increase your sales? Well, it signals a number of things to your buyers.Your identity has been verified. Before you can get a SquareTrade seal, you need to let them confirm your real name, address and phone number, which they can do in various ways. They can check you out with a credit reference agency, ask you to fax them a utility bill, or send you a letter in the real mail with a code you need to enter online.
You are committed to resolving disputes through SquareTrade. If you ever refuse to resolve any dispute with a buyer through SquareTrade, then they’ll take away your seal, and you’ll never get it back. This lets buyers know that there’s someone independent they can go to for help if you prove not to be trustworthy.
Real people will review their case. Buyers like that someone will actually take the time to read the emails, establish the facts and all the rest of it – they feel like eBay normally traps them in a chain of automatic responses.
You meet SquareTrade’s criteria. SquareTrade monitor your feedback, and if they feel you’re not up to scratch, they’ll take your seal away. They also operate an anti-fraud ‘early warning system’, which keeps track of the kinds of items you buy and sell, and takes action if your account starts doing unusual things.
Buyers are covered for an additional $250 against fraud. This is very important to buyers – eBay’s standard purchase protection isn’t very much, and this more than doubles it. If they get PayPal’s fraud protection as well, then they’re covered for quite a lot overall.