Chapter Three: Business Telephone Etiquette
Part1: 
Make a phone call
Making a phone call can be the first step in building business relationships, and can have an important impact on the success or failure of such relationships.
In the context of business Chinese, when you make the first contact, the first sentence used should be "
How do you do?" We usually don't use "
," which means hello, because "
" shows more respect than "
" does, and is often used to call those who are older or have a higher rank.
Another etiquette in the context of business Chinese: when receiving a phone call while not knowing who is calling, we often use "
may I know who is speaking please?"
But in daily conversations, we often use a less respectable form: " 
whom are you calling?" "
may I ask… please?" shows that you are polite and have good manners. "
" and "
" both mean who. " 
" in this sentence means which, "
" is a measure word. " 
" is used in daily Chinese and the tone is not as polite.
When you are ready to hang up the phone, you can say:
Goodbye, it was nice to talk with you on the phone. Let’s keep in touch.
Key Learning Points
n. make a call for business purpose
"
" means business and "
" means telephone or phone call.
Example
Business calls should be returned in a timely fashion.
v. to keep in touch
"
" means to keep and "
" means contact.
Example
The sample printer offered by your company meets our requirements. Here is my name card, keep in touch.
Part2: 
Hang up a phone call
Key Learning Points Preview:
As we all know, proper telephone etiquette is an important part of maintaining harmonious business relationships. Do you know how to politely end a telephone conversation in Chinese? Ending a telephone conversation politely will help you make a good impression. Let's start our Chinese lesson about how to hang up a phone call!
1. To a close friend
If you are familiar with the person, you can end the conversation by saying:
Is there anything else I can help you with?
2. To a friend (but you are unfamiliar with his/her family)
If you know the person, but are unfamiliar with his/her family, you should say:
Please send your family my best regards.
3. To convey a message
When someone asks to leave a message, you can say:
I will make sure he/she gets your message.
4. To a customer
If your customer calls, you can say:
Thanks for calling,
It's a pleasure to speak with you.
I hope we will meet soon.
Key Learning Points
v. to help
Example
Mr. Wang, please help me translate lesson five.
v. to convey
Example
Please convey my gratitude to your father.
adv. soon
Example
Hope to hear from you soon.
