Responsibilities Of A Team Lead
1. Verify if your team members are abiding by the guidelines that we wrote in the Level 1 Specialist Course, Level 1 VA Course, and TimeCamp Guide.
2. Check if your team members’ work hours match their target hours in the Team Roster and make sure that you notice when they don’t match.
3. Consult your team members’ if they have too much or too little on their plate. You can go back to their To-Do list and view at a glance if they’re able to cope with their workload. If they’re asking for more tasks and you don’t have any to give them, escalate to your other Team Leads, then to the Chief Executive Officer.
4. Hire more team members for your team if you believe that your team is not able to complete tasks you assigned to them in a timely manner or if the task backlog is too large.
5. Conduct daily team calls and fill in the Daily Team Call sheet.
6. Assess the quality and adherence of team member's tasks.
7. Always inspect invoices before paying, especially final invoices.
Sometimes people who quit or are fired will submit high hours for limited work, perhaps because they need the money or believe they have nothing to lose by doing this. If we see people who bill full-time but don’t reply to messages, we know there is a disconnect here in their stated output. Ideally, we catch this way before it gets to this point, so we correct the productivity issues before it results in their leaving.
8. Sending an announcement of someone’s promotion to all@blitzmetrics.com. Include these as parts of your email:
1. Sample Title: “Congratulations to [Name] for leveling up to [level]”.
2. Name of person who leveled up.
3. Congratulatory message.
4. New Level.
5. Summary of his or her best work.
6. What he or she has done that you think is impressive.
7. 1-2 sentences containing your advice on how the newly promoted person can advance to the next level.
9. Help manage your team’s To-dos and tasks.