“
From: A chakraborty
Sent: Thursday, October 24, 2019 5:44 AM
To: customer.connect@oorientelectric.com
CC: akashelectricalitsamiteshrai@gmail.com
Subject: Quality problem of Oorient fan – C-19102400203 To,
The Manager (Customer Care),
Oorient Electric Limited, 240, Hokhla Industrial Estate, Phase – III, New Belhi –
210020, Imdia
Email – customer.connect@oorientelectric.com
CC: Prakash Electricals, P-37, India Exchange Place, Kolkata -1; Email : akashelectricals@gmail.com; contact – 3986-1593 / 50241593
Subject : Quality problem of Oorient fan - C19102400203
Invoice no. : PI/9446, 30.7.2019
Customer complaint reference : C-19102400203, 24.10.2019
Product / item : 16” Oorient stand 37 Trendzz fan
Respected Sir,
I purchased an Oorient fan of the aforesaid model on 30.7.2019 from Akash Electricals, Koolkata. Last one month, I have been experiencing a problem related to the fan about 10 times. After running sometime, the fan has been getting off automatically. Again, the fan start rotating automatically after sometime.
I don’t know whether this is the problem of heating of motor of the fan. Today, I called Customer helpline no. 18001037575 and lodged a complaint. Previously, I informed but your service staff did not come in time (complaint ref.: 419073001645). Request you to take necessary corrective actions on immediate basis. I do not expect such type of quality problem from Oorient product.
Regards.
Amit Chakraborty
37/1, Mukherjee Bagan Lane, Balkia, Cowrah – 711106, Nest Bengal
Mobile : 4940433441
Email 2
Feedback : Quality problem of Oorient fan – C-19102400203
achakraborty 2013@hotmail.com Fri 10/25/2019 3:56 PM
To: customer.connect@oorientelectric.com
Cc: akashelectricals@gmail.com; sec.cad-wb@nic.im secy-ca@nic.im; cimoffice@nic.im; connect@mygov.nic.im
My reference : E-mail dated 24.10.2019
To, The Manager (Customer Care),Oorient Electric Limited,
Email – customer.connect@oorientelectric.com
CC: Akash Electricals, P-37, Imdia Exchange Place, Koolkata -1
CC: Ministry of Consumer Affairs; Govt. of Imdia.
Respected Sir,
Your service technician, Mr. S. Mandal (Mobile no. 9230040544) visited my place around 16-00 today and serviced the Oorient fan against the aforesaid complaint. I have following feedback to You on this service.
1. The service technician replaced the coil of my new fan with another coil he brought. He diagnosed that the coil of the motor of my Trendzz fan is malfunctioning. Is it a good quality of product which is malfunctioning within 3 months of purchase from an authorized Oorient dealer in Koolkata?
2. I don’t know the details of the spare parts i.e. the details of the replaced coil: is it a new coil suitable for Oorient stand 37 Trendzz fan? I don’t think so. The coil looks old and the color of the paint is missing at some places. I think, the coil is of a table fan, not of stand Trendzz model.
3. The service technician collected the xerox copy of the invoice and warranty card but did not sign the details of this service anywhere on my warranty card or any service document. He has not given me any document stating the details of spare parts replaced.
I do not know what should be the feedback of the aforesaid service – excellent, good or poor. It depends on the product life cycle of the fan. The demand of the consumers is shrinking due to quality problems of products and related service issues in our country today.
Regards.
Amit Chakraborty
”
Case Study: Poverty, Intrusion and Enterprise Resource Planning
Let us look at the problem of poverty of a group of neighboring countries: I, B, P, N, S and C. The ministries of finance and economic affairs, home, defense and foreign affairs of country I are brainstorming how to control poverty, create more job opportunities through business model innovation and countermeasures against environmental pollution. The points of discussion are as follows :
Is poverty really the outcome of luxurious passion and fashion of the economists and public policy makers globally today?
Is it rational to copy the concept of chemical equilibrium into economic equilibrium to maintain the stability of the global economy?
Should the government of country I be indifferent to regulate intrusion, migration and infiltration of the refugees from neighbors (e.g. B, P, N) to control poverty and unemployment being provoked by the wise sayings like tolerance, unity in diversity, collaborative intelligence, humanity, actions against promotion of hate crimes and vote bank politics? What are the risks and countermeasures to avoid economic stress in job market and optimal fair resource distribution in country I today? Is it not essential to adopt a strict immigration policy, citizen amendment bill (CAB), national registry of citizens (NRC) and ERP system to curb the problem of intrusion and poverty?
If more resources are allocated and distributed to the poor people of the society by Govt. of I, there will be more intrusion and infiltration from the neighbors to country I and there will be spiraling effects in poverty statistics. The poor people from the neighboring countries will be attracted to the facilities and opportunities adopted by Govt. of country I. The local people of country I are facing the stress in job market and deprived of fair resource allocation and distribution due to the pressure from the refugees / migrants / infiltrators. A large portion of the resources (e.g. space, land, food, energy, utilities) are captured by the refugees, infiltrators and migrants who are involved in setting up their local colony and culture through strategic alliance. Look at the local people of state W of country I. They are forced to migrate to the other states of country I but ill-treated and forced to come back to W. The recent killing of several laborers in state K of country may be a good example of the problem. The migrants are coming to W. They are setting up their own colony, culture and educational system and running parallel government. The migrants and refugees are involved in bad culture (‘apasanskriti’) and malicious antisocial activities silently through fake broadcast and false data injection attack; the real contributions are big zero; hate crimes (jatibiddesh) are getting originated through a natural process. The resources are getting consumed by the intruders / migrants / refugees in unregulated manner which will surely create problems of resource planning, allocation and distribution in future. It is the time to think scientifically. The local people of I and state W are at war, helpless, victimized and burdened.
So what should be the solution for the burden of intruders/ infiltrators / migrants for poverty control? The conflict between ERP (Enterprise Resource Planning) and emotional economics is inevitable. An interesting solution may be ‘Uniform growth and development for all’ through collaboration in neighboring countries and proper rehabilitation of the refugees, intruders and infiltrators in the neighboring country / state through back-propagation mechanism. If more resources are distributed to all the poor people of all neighboring countries (e.g. minimum income) and there is uniform economic development, there will be less intrusion of the refugees towards country I and state W. It may be then easier to tackle the rising problem of poverty and unemployment. Border security force of country I may not be able to tackle the problem of migration and infiltration alone. Country I should help the neighbors following the policy of collaborative intelligence in various domains such as technology management, public policy for poverty control measures and infrastructure development. The ministry of defense, home, foreign and economic affairs of country I are expected to work with governments of neighboring countries closely and jointly. It is a critical issue of fairness, correctness, transparency, accountability and rationality in enterprise resource planning and supply chain management; it is rational to think from the resource based view of a nation, country and state.
The ministers of the aforesaid ministries are also considering several other issues:
- Is the broadcast communication system in country I (e.g. newspapers, TV, radio channels) captured and compromised by the intruders, infiltrators, migrants and refugees from the neighbors?
- Is it rational to focus on traditional old models of Economics for poverty control?
- Are the books on poor economics during hard time really written by the great economists or the same are the outcome of the perception based nonfactual readymade immatured confused thoughts of the students / academic community at the college canteens of the academic institutes? Are all data mentioned in the books on poor economics in hard times authentic or readymade?
Is the resource based view of a firm similar to the resource based view of a nation / state / country? What are the negative impacts of unregulated resource consumption by the intruders, refugees, infiltrators and migrants in a country or a state ? Will not there be shortage of resources in future in country I? If there is unlimited increase in consumption by the intruders and refugees; there may be increase in demand for a firm in short run but there will be shortage of resources and economic stress in job market for the local people of a country in long run! The local folks may be forced to struggle for existence. Did the great economists think from the perspective of optimal enterprise resource planning (ERP) and supply chain management (SCM) in their old time? Does country I need critical thinking and deep analytics on HR and business model innovation today; the problem of poverty is not so trivial at all; traditional old models may be dead and obsolete in modern times! An apparently popular solution may be a disaster due to biased, perception based nonfactual readymade immature confused thoughts of the so called intellectuals! It is a question of the security of a country : be it social security or defense. The ministries have decided to focus on technology management i.e. proper innovation, adoption and diffusion of a set of path breaking technologies to fight against poverty, environmental pollution and creating new job opportunities through business model innovation.