The universe you live in works very much like a popular restaurant. You go in, you decide what you want, you order it, you receive it, and you digest it.
Unfortunately, a lot of people don't seem to know how to order. Some are downright inept at it. They walk into this restaurant, behave like complete idiots, and they end up hungry and disappointed. Then they complain about the restaurant and post negative reviews online, despite the fact that the restaurant has received rave reviews from the most experienced food critics.