- What did happen?
- He let out they charge a 4‰ commission, with a minimum of 3,95 euros for each transfer. I got shocked; they hadn’t done it before.
- And, what did he say?
- That it was automatic, as my unemployment benefit is lower than the minimum wage... I asked if they were going to charge me for everything.
- And what did he answer?
- That it was automatic, 14 euros for the maintenance, 78 for the credit card... I demanded he closed my account! He told me about the mortgage, if I didn’t pay I would be evicted, that it was automatic.
- And then, what did you do?
- I put the lottery ticket on the table... he burst into tears, it was automatic.