4. Office Manager/Sales Assistant
Original CV
Qualifications:
Deutsch Schule zu
Matric
Book Keeping Diploma
PMI
Project Administration Course
Career History:
Date:
Woodworking industry
Manager
My duties
- Managing of the business and day-to-day operations and problem solving
- Finance
- Annual budgeting and forecasting
- Stock control
- Pricing and costing
- Cash-flow management
- Ensuring sales targets are met
- Ensuring profitability of company
- Staff management (including basic HR and recruitment):
- Sales representatives (two sales people)
- General and cleaning staff (one person)
- Outsourced staff (one technician)
- Drafting of customer agreements
- Responsible for all aspects of customer relations
- Problem solving
- Customer service and customer satisfaction
- Marketing
- Original design and maintaining of our website
- Designing and placing of adverts in relevant media (magazines, bulk mailers, etc.)
- Search engine optimization – ensuring our website is found easily when searching on the Internet
- Stock control
- Purchasing of stock,
- Pricing and costing of stock – ensuring we sell at a profit
- Attend monthly Exco meetings and feedback to directors and shareholders
- Occupational Health and Safety Representative
Achievements:
- Within twelve months, the company has started to show profitability
- Turnover in 2009 exceeded seven million (in 2008 turnover was 1.7 million)
- Increased showroom area
- Currently we have over two thousand customers registered on our website – 50% of our business is generated through the website
Date:
Recruitment Group as Project Controller
Project Controller
Duties:
- Calls process: Managing of the entire call-logging and call-closing process from beginning to end. I was the main contact for our supplier and all correspondence went through me.
- Testing of the call before logging with our supplier to ensure that I understood where the problem lies
- Managing the resolution of calls logged
- Deal with all queries
- Testing the resolution
- User feedback
- Updating of user/operating manuals
- Weekly feedback meetings with suppliers
- Managing the open calls
- Assist the supplier to assign priority of the calls
- Change control, Project Leader, Three reports
- Assigning the testing of new calls to team members
- Testing all the calls myself
- Feedback with the supplier
- Close calls when necessary
- SLA management
- Research
- As and when needed
- Documentation
- User/operations manuals
- New Clients
- I take calls from all clients who are currently not working with the company. I take down their requirements and pass this on to the correct division.
Helpdesk Administrator
Duties:
- Logging of calls for the technicians
- Assigning priorities to calls
- Following up with the technicians on calls not closed
- Feedback after calls have been closed
- Dealing with very basic calls
- Updating the Database
- Clearing the incoming spam emails
- Managing the spam
- Acquiring quotes from suppliers
The position as a Helpdesk Co-ordinator was a temporary solution and as soon as they found the right person for the job I was promoted to Project Controller in our Project Team.
Assistant to the ICT Director
Duties as Assistant included:
- Screening candidate’s telephonically
- Assisting candidates with the job-search process
- Doing references with candidate’s previous employers
- Processing any checks (ICT, criminal, qualification) that were necessary
- Presenting the offer to the candidate and following through to the signing stage
- Marketing the candidate to customers
- Writing up of Fee Agreements
- Arranging interviews for the candidates with our clients
- Following up with the clients after the interviews
- Following up with clients on the next step (i.e. offer or regret)
- Closing the deal
- SLA management
- Manage sales figures for the team
- Assist new members in the team in finding their feet
- Problem solve difficult situations
- Escalating when necessary
Achivements
- I assisted the ICT Director to invoice three million Rand in one year (this was a record billing, not only for the company but for South Africa).
- I automated the stats spreadsheets for all Consulting and Support Divisions and cut down the time spent from six hours to two hours per month per division
- Automated the stats for the Support Division and saved them three hours a month
- Created an electronic version of the consultants “Funnels” (The Funnel is a spreadsheet where the consultants record all their deals and the eventuality of the deal. This sheet would work out the potential billings a consultant could have in a month)
- Talent Scouting Project: as the project leader I had five people reporting to me on a recruitment drive. The project only ran for one month and we successfully placed two people.
Date:
German Industry
Trade Fair Representative / Junior Secretary
Duties:
As a Trade Fair Representative:
- Marketing of the trade fairs
- Placing adverts
- Sending out information brochures
- Attending local expo’s to find new clients
- Selling of entrance tickets to the trade fairs
- Selling of expo floor-space to South African Manufacturers
- Dealing with any queries about the trade fairs
- Attending the fairs in Germany and ensuring my clients satisfaction
- Preparing Budgets
As Junior Secretary:
- Arranging Functions
- Registration of new members
- I was the centre of correspondence for the group and therefore all email correspondence went through me
- I kept all members up-to-date on what was happening
Achievements:
- Increased sales for the Frankfurt by 25%.
- Increase sales for Nurnberg by 10%
- Increased the accuracy of our clients contact details on our internal Database.
Date
Orthopedics industry as Front Office Assistant/Sales Assistant
Duties:
- Compiling sales reports for the Managing Director
- Compiling reports
- Getting information from sales representatives
- Co-ordinating team-building sessions
- Co-ordinating training for surgeons in Switzerland and Italy
- Booking of flights
- Booking of accommodation
- Booking the Chief Surgeon for training
- Organizing medical points
- Assisting Accounts with the debtors
- Follow up on outstanding invoices
- Matching payments to debtors
Results of NAP done during an interview:
1. Stats, analyses of sales
2. Problem solving
3. Detailed
4. Controlled
5. Structured
Natural Aptitude Career Planned CV
Qualifications:
Deutsche Schule zu
Matric
Bookkeeping Diploma
PMI
Project Administration Course
Career Achievements:
- Seeing as the Manufacturing group is a very small and new business, I focused my attention on addressing all the “teething issues” we were having and thereby increased the turnover in 2009 and exceeded R7 million (in 2008 turnover was 1.7 million).
- I have maintained our sales throughout 2010 by implementing all structures and procedures for every workflow in the business.
- By ensuring that the company Website is always up to date and accurate, we now have over two thousand customers registered on our website, and this is growing by four new clients a day (on average). The website generates an average of 50% of our sales.
- Having a passion for client service excellence, I assisted the Director of the Information Communication Technologies Division in reaching a billing of R 3 million in one year (this was a record billing for the recruitment group).
- Having a passion for analysis and statistics, I automated the Internal Sales Statistic spreadsheets for all Consulting and Support Divisions at the recruitment group and thereby cut down the preparation time from six hours to two hours a month per division
- At the German Industry, I gave the database my full attention, thereby improving the accuracy of contact information and increasing the sales for Frankfurt by 25% due to being able to contact more clients.
Career History:
Date:
Woodworking Industry.
Manager
My duties
- Managing of the business
- Day-to-day operations
- Ensuring sales targets are met
- Ensuring profitability of company
- Stock purchasing
- Customer Relations
- Build customer relationships
- Problem solving and solution finding
- Created and now maintain a complete customer database
- Ensure data integrity
- Create quotes, invoices and write up all customer contracts.
- Finance
- Annual budgeting and forecasting
- Stock control
- Pricing and costing
- Cash-flow management
- Staff management (including basic HR and recruitment):
- Sales representatives (two sales people)
- General and cleaning staff (one person)
- Managing of outsourced staff (one technician)
- Marketing
- Original design and maintenance of our website
- Designing and placing of adverts in relevant media (magazines, bulk mailers, etc.)
- Search-engine optimization – ensuring our website is found easily when searching on the internet
- Stock control
- Purchasing of stock,
- Pricing and costing of stock – ensuring we sell at a profit
- Attend monthly Exco meetings and feedback to directors and shareholders
- Occupational Health and Safety Representative
- Record of sales and marketing stats
Achievements:
- Within twelve months, the company has started to show profitability
- Increased showroom area and therefore we are able to display more machines
Date:
Recruitment Group as Project Controller
Duties:
Calls Process
- Managing of the entire call-logging and call-closing process from beginning to end. I was the main contact for our supplier, and all correspondence went through me.
- Testing of the call before logging with our supplier to ensure that I understood where the problem lies.
- Managing the resolution of calls logged:
- Dealing with all queries
- Testing the resolution
- User feedback
- Updating of user/operating manuals
- Weekly feedback meetings with suppliers
- Managing the open calls
- Assisting the supplier in assigning priority of the calls
- Change control, Project Leader
- Assigning testing of new calls to team members
- Testing all the calls myself
- Feedback with the supplier
- Closing calls when necessary
- SLA management
- Research
- As and when needed
- Documentation
- User/operations manuals
- New Clients
- I take calls from all clients who are not currently working
with the company. I take down their requirements and
pass it on to the correct division.
Helpdesk Administrator
Duties:
- Logging of calls for the technicians
- Assigning priorities to calls
- Following up with the technicians on calls not closed
- Feedback after calls were closed
- Dealing with very basic calls
- Updating the Database
- Clearing the incoming spam emails
- Managing the spam
- Get quotes from suppliers
The position as a Helpdesk Co-ordinator was a temporary solution and as
soon as they found the right person for the job, I was promoted to Project
Controller in our Project Team.
Assistant to the Information Communication Technologies (ICT) Director –
Duties:
As Assistant included:
- Screening candidate’s by telephone
- Assisting candidates with the job-search process
- Taking down references with candidate’s previous employers
- Processing any checks (ICT, criminal, qualification) necessary
- Presenting the offer to the candidate and following through to the signing stage
- Marketing the candidate to customers
- Writing up of Fee Agreements
- Arranging interviews for the candidates with our clients
- Following up with the clients after the interviews
- Following up with clients on the next step (i.e. offer or regret)
- Closing the deal
- SLA management
- Manage sales figures for the team
- Assist new members in the team in finding their feet
- Problem solve difficult situations
- Escalate when necessary
Achievements
- Talent Scouting Project – as the project leader I had five people reporting to me on a recruitment drive. The project only ran for one month and we successfully placed two people.
Date:
German Industry
Trade Fair Representative/Junior Secretary
Duties:
As Trade Fair Representative:
- Marketing of the trade fairs
- Placing adverts
- Sending out information brochures
- Attending local expo’s to find new clients
- Selling of entrance tickets to the trade fairs
- Selling of expo floor space to South African manufacturers
- Dealing with any queries on the trade fairs
- Attending the fairs in Germany and ensuring my clients’ satisfaction
- Preparing budgets
As Junior Chamber Secretary included:
- Arranging functions
- Registration of new members
- I was the centre of correspondence for the group and therefore all email correspondence went through me
- Kept all members up-to-date on what was happening
Achievements:
