of the technical service, support and billing for your customers. Your main job is to refer the customers to the host and collect the referral fees. At the other extreme, you may run the server and bill your customers yourself. The basic guideline as regards service and support is that the more you provide, the greater the profit margin there will be for you. Many hosts provide automation to streamline administration or to make it easier and more accessible for those who are not technically inclined. For instance, a webbased control panel may be available to help you set up email and web-based services for your customers, so you do not need to know how the underlying operating system works.