Chapter 9:
Handling Clients Correctly
Synopsis
Part of creating a successful business lies in the ability to handle clients well. Understanding their various need and quirks will help the virtual assistant tailor approaching styles on handling the clients effectively and beneficially. Not all clients are alike and knowing how to adjust to accommodate the various types will eventually bring about phenomenal successes and less stress.
Doing It Right
The following are some of the tips of how to recognize categorized clients and the suitable corresponding ways of handling them:
When a client seems disorientated with the jargon dominant speech, it is time to change the content of the verbal approach or presentation.
Failing to ensure this may cause the client to eventually decide to go with a competitor, who is more attuned to the lack of technical knowledge of the client.
Not all clients are willing to declare their inaptness toward the technical aspect of the business entity, thus by not being sensitive to this the virtual assistant risks losing the client altogether.
Some clients may display disinterest in what the virtual assistant is trying to sell, mainly due to the budget constraints of the client. There are two ways the virtual assistant can handle such situations and these may include looking elsewhere for clients or trying to redesign a different package to accommodate the client’s budget.
The former choice would only be feasible if the said client’s budget is too small for consideration against the workload put in by the virtual assistant.
There are also some clients who seem to want to extend the hands on approach. While this can be very distracting and destructive to a certain extent, the diplomacy extended by the virtual assistant in handling such a client would be the deciding factor on the client retaining the services of the assistant. The practice of diplomacy would require some patience and persuasive qualities to be mastered.