Beginners Guide to Contact Center Management

Book Description HTML

The goal of this 60-page ebook isn’t to overwhelm you with technological specifications, instead it will highlight some common challenges a contact center encounters, best practices you can implement, and insights on how to create True Omni-channel Customer Experience.Keep in mind while we are addressing different dimensions, the real power of customer service excellence comes from using the technology that is capable of keeping pace with market and customer dynamics.