BAB I Sumber Hukum Kebijakan Publik ................................... 5
I.1. Hierarki Peraturan dan Strata Kebijakan Publik ........... 10
I.2. Sistem Hukum dan Sistem Kebijakan Publik ................ 16
BAB II Pelayanan Publik .......................................................... 20
II.2. Pengertian Pelayanan Publik ........................................ 20
II.2. Kelompok Pelayanan Administratif ............................... 21
II.3. Kelompok Pelayanan Barang ........................................ 21
II.4. Kelompok Pelayanan Jasa ............................................ 21
II.5. Asas-asas Pelayanan Publik ......................................... 24
II.6 Prinsip penyelenggaraan Pelayanan publik ................... 28
II.7. Standar Pelayanan Publik ............................................ 30
BAB III Perizinan Sebagai Implementasi Pelayanan Publik ...... 37
III.1. Mekanisme Perizinan di indonesia .............................. 41
BAB IV ONLINE SINGLE SUBMISSION .................................... 42
IV.1. Tahapan Akses OSS .................................................... 43
IV.2. OSS RBA (Berbasis Resiko) ......................................... 45
IV.3. Kategori Pelaku Usaha ................................................ 46
IV.4. Skala Usaha ................................................................ 47
IV.5. Tingkat Risiko ............................................................. 47
BAB V USAHA MIKRO KECIL (UMK) ........................................ 49
V.1. Kategori UMK ............................................................... 49
V.2. Skala Usaha UMK ........................................................ 49
V.3. Tingkat Risiko UMK ..................................................... 50
BAB VI USAHA NON MIKRO KECIL (NON UMK) ...................... 52
VI.1. Kategori Non UMK ....................................................... 52
VI.2. Skala Usaha Non UMK ................................................ 53
VI.3. Tingkat Risiko Non UMK ............................................. 53
BAB VII KBLI 2020 DALAM OSS RBA ......................................... 56
DAFTAR PUSTAKA................................................................ ...... 56
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BAB I