How to manage project issues effectively
You will be receiving issues continuously as long as the project is progressing on, you can’t get rid of the issues, so you will need to manage it effectively.
“Effectively” here means resolving the issue before it comes bigger and without wasting your and your team efforts. To do to here are 8 actions
1- Create Log: a log must be created to register all issues and this log must be easily accessible and easily to manager.
2- Log Issues: make sure that issues are logged once it appear but put rules there for who will log? What to log? When to log? These questions’ answers will define the rules for anyone when issues come, in this way you will ensure the consistency, accuracy and accountability in issues logging.
3- Assess & Set Priority: once the issue is logged someone responsible and experienced must assess the impact and evaluate it then report it to you then you will have to set the priority of that issue because your team might be working already on other issues which less in priority.
4- Assign: after assessing and setting the priority it will be easy to you to assign the issue to someone who is experienced in resolving such issues. Assigning must specify person and time to close the issue.
5- Monitor: after assigning you must monitor the progress to see if we are going to close the issue on time, and if not you will have to escalate promptly and properly. Promptly means with no delay or any traits off. Properly means select the proper time to escalate and focus on the issue not on persons.
6- Reassess: after first assessment and setting the priority you might decide to delay this issue and not to assign it now, if this is the case then you must keep your reassessment practice because the impact might change due to project or environmental changes.
7- Approve: after marking the issue to “Resolved” you must verify it either by experience people or by customer himself.
8- Close out: after approval of resolving the issue get it out from the log and keep it in a history along with the resolution to help you in next project / phases or other people in your organization.
Notes (Place Your Notes Here)