Be a Tiptop Server by J. D. Marshall - HTML preview

PLEASE NOTE: This is an HTML preview only and some elements such as links or page numbers may be incorrect.
Download the book in PDF, ePub, Kindle for a complete version.

Positive language

 

Along with knowing your menu and suggesting items, you need to know and practice the proper language to use. We learned some of the proper language to use in previous examples, but let’s go a little deeper.

Proper terms, questions and descriptive words that sell.

Ladies and Gentlemen

Folks

Madame

Sir

How are you

Nice weather we are having

Have a great day

Please stop back in and see us soon

Thank you for dining with us

Would you like to try_____ with that? (using the head nod)

Would you like that a tall, larger cut etc. (using the head nod of course)

I highly recommend

I will be right with you

My favorite is

Our guests love

Most popular

Original

Piping Hot

Decadent

Delicious

Famous

Fresh

Fun

Sauteed

Sizzling

Make your own list of adjectives that describe your menu items in glowing terms.

Be careful of what you say and how you say it. Don’t say or use the following:

Girls

Guys (if it’s all women) (it is ok if it’s a ball team of men drinking beer)

What’s up

What will you have

What do you want

What are you drinking

It’s ok

I don’t know (if you don’t know, find out)

We can’t do that

Do you want something to start with

You don’t want to start with a __________do you?

Do you need change (we will cover this later)

Will that be the small one

Micro waved

Hot (spicy is better when describing food)

Warm (hot is better describing temperatures)

Fishy

Gamey

Smelly

Disgusting

See ya

I’m busy

I’m swamped

I’ll get to you as soon as I can

Anything else I can get you

Make a list of all the negative things we say and start to eliminate them from your vocabulary.