Along with knowing your menu and suggesting items, you need to know and practice the proper language to use. We learned some of the proper language to use in previous examples, but let’s go a little deeper.
Proper terms, questions and descriptive words that sell.
Ladies and Gentlemen
Folks
Madame
Sir
How are you
Nice weather we are having
Have a great day
Please stop back in and see us soon
Thank you for dining with us
Would you like to try_____ with that? (using the head nod)
Would you like that a tall, larger cut etc. (using the head nod of course)
I highly recommend
I will be right with you
My favorite is
Our guests love
Most popular
Original
Piping Hot
Decadent
Delicious
Famous
Fresh
Fun
Sauteed
Sizzling
Make your own list of adjectives that describe your menu items in glowing terms.
Be careful of what you say and how you say it. Don’t say or use the following:
Girls
Guys (if it’s all women) (it is ok if it’s a ball team of men drinking beer)
What’s up
What will you have
What do you want
What are you drinking
It’s ok
I don’t know (if you don’t know, find out)
We can’t do that
Do you want something to start with
You don’t want to start with a __________do you?
Do you need change (we will cover this later)
Will that be the small one
Micro waved
Hot (spicy is better when describing food)
Warm (hot is better describing temperatures)
Fishy
Gamey
Smelly
Disgusting
See ya
I’m busy
I’m swamped
I’ll get to you as soon as I can
Anything else I can get you
Make a list of all the negative things we say and start to eliminate them from your vocabulary.