Level 1 Specialist Guide by Dennis - HTML preview

PLEASE NOTE: This is an HTML preview only and some elements such as links or page numbers may be incorrect.
Download the book in PDF, ePub, Kindle for a complete version.

 

The Basics of Good Communication QUIZ

1.) What is our goal at the end of the day when it comes to email?

Have some ready for first thing in the morning
Inbox Zero
Mark them as spam
Ignore them, they'll go away

2.) What should you do when you have a question that stops you from completing a task?

Message Dennis with the question
Wait until your team lead messages you about the task
Research your question and suggest a possible solution in a message to your team lead.
Guess, it’s better than nothing

3.) Who should request help from Dennis?

Incoming specialists
Virtual Assistants
Team Leads
Anyone who needs help

4.) Which network should you be actively networking on?

Twitter
Facebook
LinkedIn
All of the above

5.) Our communication is important, that’s why we follow the acronym CID. What does CID mean?

Compose, Iterate, Do
Compromise,Indicate, Delegate
Communicate, Iterate, Delegate
Communication, Ideas, Delete

6.) Who should you contact if you have a question that you think Dennis might know the answer to?

A teammate
No one
Your team lead
Dennis

7.) What model do we use to ensure effective communication and what does it stand for?

CID- Communicate, Iterate, Delegate
RACI model – Responsible, Accountable, Consulted, Informed
DDD model- Do, Delegate, Delete
LDT model – Learn, Do, Teach